1. Data Controllers

The controller of your personal data and owner of the website https://bookcar.es is FLEXIBLE BOOKCAR, SL, a commercial company with registered office at c/ Acer 42 08915-Badalona (Barcelona) and holder of CIF number B09899196 and registered in the Mercantile Registry of Barcelona, ​​in volume 48246, Folio 45, Sheet B-577294, Entry 1 (hereinafter BOOKCAR). FLEXIBLE BOOKCAR, SL is part of a business group that also includes the following companies, which may act, where appropriate, as joint controllers: AUTOMOCIÓ BADALONA CRC3, SL COROCA MOTOR, SL DRIVIM BARCELONA CR2, SL. Bookcar has taken the necessary technical and organizational measures for compliance with data protection regulations. Bookcar’s contact details regarding privacy and the protection of your personal data are: +34- 91 999 4339 privacy@bookcar.es

2. Type of personal data we process and for what purpose

Data types

We collect categories such as: identification and contact data (name, phone, email, city, postal code), vehicle data, accident data, fines, voice in phone recordings, browsing data (IP, browser, etc.), social media data, etc.

Purposes

• Managing inquiries and contacts through the web
• Execution of purchase and sale, rental, lease, maintenance and repair contracts
• Claims and fines management
• Telephone support (AI-powered recording for service improvement)
• Sending commercial communications (with consent or by contractual relationship)
• Selection processes (CVs)
• Compliance with legal, tax and accounting obligations

3. Legitimization of the processing

The legal bases are primarily:

• Express consent of the user
• Execution of contracts or pre-contractual measures
• Compliance with legal obligations
• Legitimate interests of Drivim (service improvement, marketing to existing customers, etc.)

4. Storage period

The data will be retained:

• For as long as the contractual relationship or consent lasts
• The time required to fulfill legal obligations
• Until the statute of limitations for legal liabilities expires
• In selection processes: maximum 1 year
• Employee data: during the employment relationship + subsequent legal periods

5. Recipients

The data can be communicated to:

• Other companies of the Drivim Group (operating or commercial with consent)
• Leasing companies and insurance companies
• Workshops and service providers
• Data processors (IT providers, consultants…)
• Public administrations by legal obligation

6. Exercise of rights

You can exercise your rights of access, rectification, erasure, limitation, portability and opposition by sending an email to  privacidad@drivim.com  attaching a copy of your ID/passport.

7. Complaint to the Supervisory Authority

If you believe we have violated your rights, you can file a complaint with the  Spanish Data Protection Agency :

www.aepd.es | C/ Jorge Juan, 6 – 28001 Madrid

8. Legislation and jurisdiction

It is governed by Regulation (EU) 2016/679 (GDPR), Organic Law 3/2018 and other applicable Spanish legislation. Jurisdiction: Courts and Tribunals of Madrid.

9. Additional Information

It includes aspects on:

• Social networks
• Security measures
• Minors
• Applicable language (Spanish)

10. Data Protection Officer

BOOKCAR has a Data Protection Officer. Contact:  privacidad@bookcar.es

11. Update

Last updated: November 2025. We recommend checking back periodically for any changes.